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The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply

iOS Store Category:

Primary: Finance

Secondary: Utilities

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Version History

Launched Jan 09, 2015 (over 5 years ago).

Releasing new versions every 2 months, on average.

May 04
Version 3.5.1

- Bug fixes

Apr 13
Version 3.5.0

- Bug fixes and enhancements

Jan 06
Version 3.4.2

- Improvements to the inmate management features.
- Bug Fixes.

Dec 04
Version 3.4.1

- Bugfix for dark mode.

Dec 02
Version 3.4.0

- Improvements to Inmate and Contact list management.
- Bug fixes.

May 21
Version 3.3.0

Signing in to your ConnectNetwork account is going to be easier! Now you can use your email address and password to sign in to your account.

Feb 28
Version 3.1.1

- Bug Fixes

Jan 21
Version 3.1.0

Application improvements and bug fixes.

Jan 09
Version 3.0.2

New Feature: Walk-In-Retail, a new convenient cash payment method at certain facilities.

For selected services, you can now take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Create an order by selecting Walk-In-Retail as your deposit method. Your order can be confirmed by email or by SMS. Take your order and pay in cash at a retail location. Check out our store locator for locations near you.

Nov 02
Version 3.0.1

- Bug fixes.

Oct 30
Version 3.0.0

•New streamlined interface helps you find services faster
•Compose Messages directly from your home screen
•Simplified AutoPay/Auto Reload feature
•Easily update your debit/credit card information
•Login now supports TouchID and FaceID
•Improved 3D touch support

Aug 14
Version 2.9.3

- Improved Credit Purchasing Experience
- Improved Message Attachment Feature

Aug 13
Version 2.9.2

- Improved Credit Purchasing Experience
- Improved Message Attachment Feature

Jul 24
Version 2.9.1

Improved Face ID support.
Improved Touch ID support.

May 29
Version 2.9

- Communicate more quickly with friends and family by composing and sending messages right from the home screen.
- Find your friend or loved one more easily using the new more intuitive inmate search.
- The new user alerts will make sure you don't miss any important details when making payments or deposits.
- You haven't yet added a credit card? Don't worry! You can now add your first card directly through the Make Payments, Add Credits or Add AutoPay screens.

Feb 14
Version 2.8.2

AutoPay is now available for PIN Debit and Debit Link Deposits!
To enable AutoPay, select the amount to send, the date(s) to send and the duration of the automatic payments.

Oct 30
Version 2.8

AutoPay is a convenient choice for friends and family members to automatically send money to inmates with a user provided amount on a preset date or dates without the need to log into their ConnectNetwork account to send money to inmates as the transaction is automatically completed. To enabled AutoPay, Friends and family members will select the amount to send, the date(s) to send and the duration of the automatic payments. Once these easy steps are completed, automatic payments are enabled.

Sep 07
Version 2.7

· Request2Call is a new feature in the ConnectNetwork App. This feature allows you to send a FREE notification to let your loved one know you’d like a phone call.
· Your loved one is notified that you are available to talk on your AdvancePay phone number.
· Simply select the inmate you wish to contact, check their status, and click the Request Call button to send a notification that you’d like a call back!

Aug 23
Version 2.6

Bug fixes, transaction history

Jun 27
Version 2.5

Video attachments now available (select facilities), performance enhancements and bug fixes.

Feb 17
Version 2.3.1

Minor bug fixes

Feb 01
Version 2.3.0

Add a photo attachment to your Message

Jan 17
Version 2.2.0

Minor bug fixes & enhancements

Sep 26
Version 2.1.3

Minor bug fixes

Sep 20
Version 2.1

•Debit Link deposits allow inmates to buy credits for various non-phone products and services (i.e. MP3 players, music, games, etc.) available at their facilities
•Our Messaging (Email) service lets you send messages to inmates
•Various bug fixes and performance enhancements

Jul 05
Version 2.0

We've applied a brand new coat of paint to ConnectNetwork, with a new interface to make the experience faster, more convenient and user friendly.

Jan 09
Version 1.0

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