Virtual Assist

Price
In-App PurchaseNo
LaunchedOct 19, 2016
Store Categories

Total Ratings

United States

350
5 star
82
4 star
19
3 star
17
2 star
13
1 star
220

Description

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app

Screenshots

Virtual Assist screenshot 1
Virtual Assist screenshot 2
Virtual Assist screenshot 3
Virtual Assist screenshot 4

Version History

Releasing updates every about 2 months on average. Last update 36 days ago.

3.6.17Dec 18, 2024

- Internal Improvements

3.6.16Oct 15, 2024

- Internal Improvements

3.6.15Aug 28, 2024

- Internal Improvements

3.6.14Jun 12, 2024

- Internal Improvements

3.6.13Jun 06, 2024

- Internal Improvements

3.6.12Jan 09, 2024

Internal Improvements

3.6.11Nov 03, 2023

Updates OpenTok 2.26.1

3.6.10Oct 10, 2023

Added Phone Number for Inquiry Calls

3.6.9Oct 03, 2023

Internal Updates

3.6.8Aug 28, 2023

New Direct Connect Code Feature

3.6.7Aug 10, 2023

- Added time zone text for operating hours
- Updated order on company selection

3.6.6Jul 25, 2023

Internal improvements

3.6.5May 08, 2023

Internal improvements

3.6.4Mar 13, 2023

Internal enhancements

3.6.3Feb 14, 2023

Internal updates

3.6.2Jan 23, 2023

Internal Updates

3.6.1Jan 19, 2023

Internal Updates

3.6.0Jan 16, 2023

Bug fixes and internal updates

3.5.7Dec 09, 2022

Bug Fixes and Internal Improvements

3.5.6Sep 12, 2022

bug fixes

3.5.5Jun 21, 2022

Bug fix

3.5.3Apr 14, 2022

new features

3.5.2Mar 08, 2022

bug fixes.

3.5.1Feb 28, 2022

Bug fixes; call operation enhancements

3.4.4Dec 02, 2021

Styling changes

3.4.3Nov 03, 2021

-Announcement for the future of VA
-Bug fixes

3.4.2Sep 08, 2021

- Bug Fixes

3.4.1Aug 24, 2021

- Added inquiry information for easy access to those that want to follow up on a claim
- Bug Fixes

3.2.4Oct 26, 2020

- Added support for newer devices
- Updated terms and conditions
- Updated user experience

3.2.3May 29, 2019

Updated App Store Images

3.2.2Feb 26, 2019

We received our patent !!! We have updated our screens to reflect this milestone.

3.2.1Nov 29, 2018

Performance improvements

3.2Nov 14, 2018

Performance enhancements and updated first-time user on-boarding screens.

3.1.1Sep 28, 2018

Performance enhancements

3.1.0Aug 22, 2018

Further standardization to platform specification including updates to contrast for better accessibility

3.0.8Aug 09, 2018

Performance Enhancements

3.0.7Jul 02, 2018

Bug fixes and performance enhancements

3.0.6Jun 06, 2018

Performance enhancements and further support of deep linking

3.0.5Jun 04, 2018

Further support for deep linking

3.0.4May 29, 2018

Performance enhancements and support for deep linking

3.0.3May 09, 2018

Further enhancements to support iPhone X

3.0.2Apr 23, 2018

We have added support for iPhone X

3.0.1Mar 03, 2018

Bug Fixes

3.0.0Mar 01, 2018

What's New:
- "Your Company Name" added to profile
- New home screen connecting you with multiple insurance companies in the future
- Bug fixes and performance enhancements

2.4.0Dec 12, 2017

- Hours of operation are now available for those who call after hours
- Bug Fixes

2.3.1Oct 19, 2017

Callback – if wait times for a call are longer than usual, opt for a service representative to contact you when they are available. You won’t lose your place in line.

Performance enhancements and bug fixes

2.1.0Jun 15, 2017

• Performance Enhancements and bug fixes.

2.0.1Apr 21, 2017

2.0.1
•Fix profile bug

2.0
•If your call drops, you can reconnect to your original Representative by entering a unique code in the app
•The app will ask you to confirm your decision to end your call in case you accidentally hit the “End Call” button
•Performance enhancements
•Bug Fixes

2.0Apr 18, 2017

•If your call drops, you can reconnect to your original Representative by entering a unique code in the app
•The app will ask you to confirm your decision to end your call in case you accidentally hit the “End Call” button
•Performance enhancements
•Bug Fixes

1.2.1Mar 10, 2017

•We’ve added a profile for users to enter and save their information.
•Instead of re-entering information such as your name and phone number whenever you want to place a call, your profile will save your information and enter it for you.
•Performance enhancements

1.2.0Mar 08, 2017

• We’ve added a profile for users to enter and save their information.
• Instead of re-entering information such as your name and phone number whenever you want to place a call, your profile will save your information and enter it for you.

1.1.1Jan 16, 2017

Bug Fixes and Performance Enhancements

1.0.1Dec 08, 2016

Bug fixes and performance improvements

LaunchedOct 19, 2016

Other Information