Penske Service

Service providers can input real-time updates during roadside assistance events.

Price
In-App PurchaseNo
Shows AdsNo
LaunchedDec 14, 2021
Store Categories
Applications|Business

Total Ratings

Worldwide

8
5 star
5
4 star
2
3 star
0
2 star
0
1 star
1

Description

The Penske Service app is designed for use by service providers during a roadside assistance event. Technicians input real-time status updates for 24/7 road calls directly through the app. This information provides better communication and visibility between service providers and drivers waiting for assistance.

Features:
• Road call report details – receive access to issues, breakdown location, unit details plus service history and contact information for a road repair order
• Road call listing – all active road calls displayed in one place for ease of reference and updating
• Update on statuses – multiple status options with ETA are available to choose from, and status changes entered will automatically update Penske systems
• Real-time visibility – keeps drivers informed by providing visibility on status updates with GPS tracking
• Push Notifications – sent when a road call location has changed, or service has been cancelled

Log in required to use the Penske Service app, unless otherwise directed.

Screenshots

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Version History

Releasing updates every about 1 month on average. Last update 85 days ago.

2.4.0Jan 31, 2025

Thank you for using the Penske Service app. We’ve made the following changes to give you the best possible user experience. Included in this release:

•  Automatic Arrived Status update for connected units
•  Road report visibility for external user groups
•  Tire photo requirement for improved service documentation
•  “Gone on arrival” added as a new resolution
•  Password reset functionality for easier account recovery
•  Performance and stability enhancements

2.3.0Nov 29, 2024

Thank you for using Penske Service app. We’ve made the following changes to give you the best possible user experience. Included in this release:
• Location Finder: Users can now locate affiliated service stations and explore the available amenities and services.
• Performance enhancements
• Bug fixes

2.2.1Nov 13, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Performance and stability enhancements

2.2.0Oct 18, 2024

Thank you for using the Penske Service app. We’ve made the following changes to give you the best possible user experience. Included in this release:

- Photo Uploads added to App Demo
- Connected Units will now come with GPS coordinates
- Performance enhancements
- Bug fixes

2.1.0Aug 02, 2024

Thank you for using the Penske Service app. We've made the following updates to give you the best possible user experience. Included in this release:

- New shortcuts
- Performance enhancements
- Bug fixes

2.0.1Jun 18, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Performance and stability enhancements

2.0.0Jun 03, 2024

Thank you for using the Penske Service app. We've made the following updates to give you the best possible user experience. Included in this release:

- The app has been redesigned with a central focus on performance and usability
- Performance enhancements
- Bug fixes

1.7.3Apr 23, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:
- Performance and stability enhancements

1.7.2Feb 28, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:
- Performance and stability enhancements

1.7.1Jan 23, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Performance and stability enhancements

1.7.0Jan 12, 2024

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Updates can now be made to Road Calls while offline which will be synced when back online
- Performance and stability enhancements

1.6.1Nov 07, 2023

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Performance and stability enhancements

1.6.0Nov 01, 2023

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Performance and stability enhancements

1.5.0Sep 25, 2023

Thanks for using the Penske Service app. We’ve made the following updates to give you the best experience possible.

- Added ability to pin road calls to the top of the List view
- Bug fixes and performance improvements

1.4.1Aug 17, 2023

Fixed a potential crash when attempting to load a Road Call with GPS data.

1.4.0Jul 13, 2023

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience.

- Penske SSO users now can clock on and off of road calls directly from the app
- Users now can view images uploaded to a road call and remove images from a road call
- Users can now swipe left or right on the list screen to reveal an archive button allowing the user to easily archive items
- Stability and performance enhancements

1.3.1Jun 08, 2023

Performance and stability enhancements.

1.3.0May 02, 2023

We’ve made the following updates to Penske Service as part of our continued commitment to providing the best possible user experience.

What’s New:
- Added Road Report section for Penske employees
- Added new Reason field for “Can’t Resolve” status
- Added ability to call without exposing the mobile number
- Added new indicator for rental units
- Updated login screen to include a call button
- Updated “no internet” banner to improve usability while offline

1.2.0Feb 09, 2023

We’ve made the following updates to Penske Service as part of our continued commitment to providing the best possible user experience.

What’s New:
· Capture photos and upload them to Road Calls
· New status added: Preparing – which indicates preparing to leave for the breakdown
· Rental units now include a “Rental” flag on the Road Call

Bug Fixes:
· ETA in edge cases were not updating properly and has been corrected
· Fixed issues where text was not properly displayed in buttons

1.1.1Nov 10, 2022

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- New notification management functionality
- Service history design updates
- Performance and stability enhancements

1.1.0Jul 26, 2022

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience. Included in this release:

- Full tablet support
- Performance and stability enhancements

1.0.3May 12, 2022

Thank you for using the Penske Service app. We’ve made the following updates to give you the best possible user experience:

- Multiple ETAs statuses have been updated to provide better visual accuracy
- Login screen messaging enhancements
- Stability and performance enhancements

1.0.2Feb 22, 2022

Thanks for using the Penske Service app. This update includes several bug fixes and performance improvements.

1.0.1Dec 16, 2021

Welcome to the Penske Service app! This app is designed for use by service providers during a roadside assistance event and provides improved communication and visibility between service providers and drivers requiring assistance.

Features:
• View road call report details
• Access all active road call listings from one place
• Status updates will be automatically reflected in Penske systems
• Real-time visibility keeps drivers informed by providing insights into status updates with GPS tracking

LaunchedDec 14, 2021

Other Information