Lenovo

Access to Lenovo products and service, all in one place.

Price
In-App PurchaseNo
Shows AdsYes
LaunchedMay 04, 2015
Store Categories
Applications|Tools

Total Ratings

Worldwide

57K
5 star
41K
4 star
5.7K
3 star
2.2K
2 star
1.8K
1 star
5.7K

Description

For Android 5.0 and above.

Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.


Your ‘One-Stop’ Lenovo app

Lenovo Help can be installed on any Android-based device. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand.


What’s New
• Have access to Lenovo product shop and services, all in one place
• Reorganize original Lenovo Support features
• Add a new 'Shop' section allowing users to explore, search, and purchase Lenovo products
• Integrate a unified Lenovo account in the new 'Me' section
• Update new UI


Service
• Need repair? Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps. Then use the app to open a service ticket (select countries and products).
• Check the status of your repair (select countries, PC products only).
• Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products).
• Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only).

• Find solution articles and videos to help you use your device more effectively and troubleshoot problems. Provide feedback directly to Lenovo about the article’s effectiveness.
• Having an issue with your Android smartphone or tablet? Run simple or game self-diagnostics on each component to help you identify the problem. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more. Works on any Android device! Game tests are available on speaker and microphone tests only
• View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics.
• Access Lenovo’s Support website and Community Forums within the app.


Shop
• Now you can explore, search, and purchase Lenovo products in your app!
• Check our picks of Lenovo products and special campaigns
• Explore all Lenovo products by categories, brands and series
• Filter and sort by product specs to easily find exactly the product you need
• Browse a list of bestsellers and sales
• The shopping feature is only available in limited countries and regions. We're now working hard to expand it to more regions


My Account
• Log in with Lenovo ID to access your unified Lenovo account
• Your history orders and shopping cart
• Your saved products from Lenovo’s Support website.
• Manage your Lenovo profile, wallet, and address book


We welcome your feedback about our app!

Please use the "About" option in the main menu of the app or leave us a comment here to let us know what you think.

NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys.


Permissions requested by Lenovo Help
• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.
• Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.
• Camera: Run diagnostics on your camera(s).
• Microphone: Run diagnostics on your microphone.
• Storage: Cache solution article images locally on your device for faster retrieval.

Screenshots

Lenovo screenshot 1
Lenovo screenshot 2
Lenovo screenshot 3
Lenovo screenshot 4
Lenovo screenshot 5
Lenovo screenshot 6
Lenovo screenshot 7
Lenovo screenshot 8
Lenovo screenshot 9
Lenovo screenshot 10
Lenovo screenshot 11
Lenovo screenshot 12
Lenovo screenshot 13
Lenovo screenshot 14
Lenovo screenshot 15
Lenovo screenshot 16
Lenovo screenshot 17
Lenovo screenshot 18
Lenovo screenshot 19
Lenovo screenshot 20
Lenovo screenshot 21

Version History

Releasing updates every 5 months on average. Last update 156 days ago.

10.0.8.0927Aug 21, 2024

Bug fixes and user experience improvement.

10.0.7.0504May 09, 2023

Bug fixes and user experience improvement.

10.0.0.0221Feb 22, 2023

Bug fixes and user experience improvement.

9.8.9.1219Dec 19, 2022

Bug fixes and user experience improvement.

9.8.0.1123Nov 23, 2022

Bug fixes and user experience improvement.

9.7.9.1121Nov 21, 2022

Bug fixes and user experience improvement.

9.6.5.0910Sep 11, 2022

Secure User Login Process
Optimize Solution Page
Warranty Upgrade Reminder
Bug Fixing

9.3.6.0706Jul 07, 2022

• Security Enhancement.
• Add Legion Gaming and Student Community in United States, United Kingdom and Australia.
• Bug fixes and user experience improvement.

9.1.6.0527May 27, 2022

Bug fixes and user experience improvement.

9.0.2.0523May 23, 2022

Bug fixes and user experience improvement.

9.0.1.0520May 23, 2022

8.8.8.0520May 20, 2022

7.3.2.1115Nov 17, 2021

7.3.2.0825Aug 25, 2021

Bug fixes and user experience improvement.

7.3.1.0531May 29, 2021

Bug fixes and user experience improvement.

7.3.0.0323Mar 24, 2021

• Provide various information streams of product services and technological innovations on the homepage.
• Highlight users' current product information on the homepage, including warranty, repair, and help articles.
• Enable push notification.
• Fix bugs and improve usability.

7.2.0.1118Nov 20, 2020

Bug fixes and user experience improvement.

7.1.2.0917Sep 17, 2020

Bug fixes and user experience improvement.

7.1.0.0724Jul 24, 2020

• Allow you to access product warranty upgrade, accessories and parts lookup on the go
• Provide Lenovo customers with discounts and promotions for various categories of products in countries that support e-commerce
• Bug fix

7.0.0.0526May 26, 2020

• Have access to Lenovo product shop and services, all in one place
• Reorganize original Lenovo Support features
• Add a new 'Shop' section allowing users to explore, search, and purchase Lenovo products
• Integrate a unified Lenovo account in the new 'Me' section
• Update new UI

6.3.1.0627Jan 20, 2020

• Have access to Lenovo products and services, all in one place
• Reorganize original Lenovo Support features
• Add a new 'Shop' section allowing users to explore, search, and purchase Lenovo products
• Integrate account-related features in the new 'Me' section
• Update app title and app icon

6.3.0.0318Mar 18, 2019

Integrated new International Warranty Service and chatbot features. Also fixed some application crash issues.

6.2.9.1220Jan 04, 2019

Fix application bugs and enhancements

6.2.8.1015Oct 15, 2018

Fix application crash issue

6.2.8.1012Oct 13, 2018

What’s New
• New UI design for quick and easy access to the main features
• Updated content on home page
• Consolidated menu for easy account access
• Quickly access to warranty status and policy details.
• Improved account security
• Fixed Bugs

6.1.2.0327Jul 26, 2018

Fix application crash issue

6.1.1.0321Mar 21, 2018

Version 6.1
• Security fixes

6.1.0.0313Mar 14, 2018

Version 6.1
• Security fixes

6.0.0.1020Nov 08, 2017

Version 6.0
• You can now search by Machine Type-Model (MTM) to find your product
• We've redesigned our Check Warranty feature
• Bug fixes

5.8.0.0901Oct 20, 2017

• Redesigned Service Provider Lookup feature: We've improved the list and map views, and you can now search for a location by address, or let us detect your current location via GPS (Location permissions must be granted).
• Redesigned Repair Status Check feature.
• We've given the rest of the app a design refresh as well.
• Bug fixes

5.7.5.0804Sep 01, 2017

• Use our new product selector to save all of your Lenovo products to your account.
• Easily find your PC's user guide and other documentation from the home screen
• Bug fixes

5.6.4.0629Aug 08, 2017

Version 5.6
• Bug fixes and performance improvements

5.4.1.0512Jun 28, 2017

Version 5.4
• Our PC customers in Latin America can now chat with a Lenovo support agent, and find out the status of your device's repair, all within our app
• Improved search in How-tos & Solutions
• New game diagnostic tests for Touch Screen and Vibration
• Bug fixes and performance improvements
****Phone call permission is needed to auto detect Lenovo phones. Location permission is needed to automatically identify your current country.****

5.0.5.0320May 12, 2017

Version 5.0
Lenovo Companion Mobile is now Lenovo Help!
• New product selector: search, browse, or select from your My Products list
• New My Account menu (upper right-hand corner) with country selection
• New game diagnostic tests
• New start-up screens to help you get started with the app
• Numerous bug fixes and performance improvements
****Phone call permission needed to auto detect Lenovo phones. Location permission used to automatically identify your current country.****

5.0.4.0307Mar 08, 2017

Version 5.0
Lenovo Companion Mobile is now Lenovo Help!
• New product selector: search, browse, or select from your My Products list
• New My Account menu (upper right-hand corner) with country selection
• New game diagnostic tests
• New start-up screens to help you get started with the app
• Numerous bug fixes and performance improvements
****Phone call permission needed to auto detect Lenovo phones. Location permission used to automatically identify your current country.****

4.2.3.0113Mar 06, 2017

Version 4.2.3.0113
• Update your product's warranty end date by uploading proof of purchase documentation to our agents from the app (select countries and products)
• Bug fixes

4.0.3.1216Dec 16, 2016

Version 4.0.3
Bug fixing
Version 4.0
- You asked for it, and here it is: we’ve added a new phone optimizer feature! Clean junk files to free up storage space, and use our memory booster to kill apps and improve performance. Works on any Android device!
- Need to find a solution? We’ve added troubleshooters and product security advisories to our growing library
- Use our Proof of Purchase feature to correct your product’s warranty end date (select countries and products)

4.0.1.1205Dec 05, 2016

Version 4.0
- You asked for it, and here it is: we’ve added a new phone optimizer feature! Clean junk files to free up storage space, and use our memory booster to kill apps and improve performance. Works on any Android device!
- Need to find a solution? We’ve added troubleshooters and product security advisories to our growing library
- Use our Proof of Purchase feature to correct your product’s warranty end date (select countries and products)

4.0.0.1201Dec 01, 2016

Version 4.0
- You asked for it, and here it is: we’ve added a new phone optimizer feature! Clean junk files to free up storage space, and use our memory booster to kill apps and improve performance. Works on any Android device!
- Need to find a solution? We’ve added troubleshooters and product security advisories to our growing library.
- Use our Proof of Purchase feature to correct your product’s warranty end date (select countries and products).
- Bug fixes & performance improvements.

3.6.1.1101Nov 01, 2016

Version 3.6.1.1101
- We've redesigned the home screen to bring you exciting Lenovo product information and offers
- Improved Lenovo ID login experience
- Bug fixes & performance improvements

3.5.1.0927Sep 27, 2016

Version 3.5
• Improved user experiences and UI design
• Performance improvements and multiple features optimizations
• New help features for some products in different countries
• Bug fixes

3.4.1.0918Sep 18, 2016

Version 3.4
• Bug fixes and performance improvements

3.4.0.0914Sep 15, 2016

Version 3.4
• Added Repair Status Check for smartphone products (Australia, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam)
• Bug fixes
Version 3.3.7
• Added Call Back feature (for PC and Tablet products in India, Korea, Singapore, Malaysia, Thailand, Philippines, and Vietnam)
• Help menu enhancements
• Solution listing & filtering improvements
• Performance improvements and bug fixes

3.3.7.0829Sep 14, 2016

Version 3.3.7
- Added Call Back feature (for PC and Tablet products in India, Korea, Singapore, Malaysia, Thailand, Philippines, and Vietnam)
- Help menu enhancement
- Solution improvement
- Performance improvements and bug fixes
Version 3.3.0
- Live Chat (Smartphone products in India only)
- Directly link to our support forums for your product
- Performance improvements and bug fixes

3.3.2.0802Aug 02, 2016

Version 3.3.2
- Add Diagnostics and Videos in Help menu
- Fix known issues
Version 3.3.0
- Live Chat (Smartphone products in India only)
- Directly link to our support forums for your product
- Performance improvements and bug fixes

3.3.0.0729Jul 29, 2016

Version 3.3.0
- Added Live Chat (Smartphone products in India only)
- Forum for your product
- Performance improvements and bug fixes
Version 3.2.3
Fix bugs.
Version 3.2.2
- Get important information about your device right from the home screen: warranty status, serial and IMEI number, and hardware specifications (Lenovo smartphones only)
- Added a robust search to help you find solutions for your product

3.2.3.0704Jul 06, 2016

Version 3.2.3
Fix bugs.
Version 3.2.2
- Get important information about your device right from the home screen: warranty status, serial and IMEI number, and hardware specifications (Lenovo smartphones only)
- Added a robust search to help you find solutions for your product
- Bug fixes

3.1.0.0527Jul 04, 2016

3.0.0.0520May 20, 2016

2.3.5.0513May 13, 2016

2.2.0.1103Mar 01, 2016

This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device. The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly, if audio / video is not working within other apps.

Here are some of the initial functions (version 1.0) for this app:

1. Look for solution tips and videos that suit your Lenovo Android devices
2. Self-diagnose different device component functionality such as touch screen, rear and front camera, microphone, WiFi, etc.
3. Check for Android updates
4. Get more related support from Lenovo Support website and Lenovo Community

2.1.0.0925Sep 29, 2015

This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device. The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly, if audio / video is not working within other apps.

Here are some of the initial functions (version 1.0) for this app:

1. Look for solution tips and videos that suit your Lenovo Android devices
2. Self-diagnose different device component functionality such as touch screen, rear and front camera, microphone, WiFi, etc.
3. Check for Android updates
4. Get more related support from Lenovo Support website and Lenovo Community

2.0.1.0723Jul 23, 2015

This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device. The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly, if audio / video is not working within other apps.

Here are some of the initial functions (version 1.0) for this app:

1. Look for solution tips and videos that suit your Lenovo Android devices
2. Self-diagnose different device component functionality such as touch screen, rear and front camera, microphone, WiFi, etc.
3. Check for Android updates
4. Get more related support from Lenovo Support website and Lenovo Community

2.0.0.0720Jul 20, 2015

This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device. The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly, if audio / video is not working within other apps.

Here are some of the initial functions (version 1.0) for this app:

1 Look for solution tips and videos that suit your Lenovo Android devices
2. Self-diagnose different device components functionality such as touch screen, rear and front camera, microphone, WiFi, etc.
3. Check for Android update
4. Get more related support from Lenovo support website and Lenovo Community

1.4.0.0519May 19, 2015

This application is intended as a single click reference point to access the support site, our forums, technical tips (solutions) and videos related to the device the app is installed upon, along with a helpful set of diagnostic tools to test key functions of the device. The ability to test individual features like camera, audio, microphone within the diagnostic are potentially helpful to validate the hardware is working correctly, if audio / video is not working within other apps.

Here are some of the initial functions (version 1.0) for this app:

1 Look for solution tips and videos that suit your Lenovo Android devices
2. Self-diagnose different device components functionality such as touch screen, rear and front camera, microphone, WiFi, etc.
3. Check for Android update
4. Get more related support from Lenovo support website and Lenovo Community

LaunchedMay 04, 2015

Other Information