Shopify Inbox

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

- Bugfixes and improvements

- Bugfixes and improvements

- Bugfixes and improvements

- Bugfixes and improvements

- Bugfixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and performance improvements

Bug fixes and performance improvements

NEW: You can now display your profile picture in chat conversations. To enable it, go to Settings > Message Preference and check on “Use admin profile picture” under Avatar. Once activated, your admin profile picture will be visible in storefront chat, adding a personal touch to your interactions.

Bug fixes and improvements

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder.
- Bug fixes and improvements

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder.
- Bug fixes and improvements

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder.
- Bug fixes and improvements

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder.
- Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

Bug fixes and improvements

NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.

NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.

NEW: View customer's conversation history in the customer profile. Available on desktop and mobile.
* When speaking to a customer, you can see previous conversations directly from the customer profile.
* On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.

Bug fixes and performance improvement

• Track unread conversations across all of your stores
• Bug fixes and performance improvement

• Track unread conversations across all of your stores
• Improved spam filtering
• Bug fixes and performance improvement

• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Improved spam filtering
• Bug fixes and performance improvement

• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Improved spam filtering
• Bug fixes and performance improvement

• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvement

• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvements

• Easily navigate between multiple stores in Inbox and receive message notifications for all of your stores
• Bug fixes and performance improvements

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Improved spam detection
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Improved spam detection
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Search results now link to specific messages in conversations
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Search results now link to specific messages in conversations
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Conversation search. Search by customer name, customer email or text. Easily find conversations and re-engage with customers.
• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and performance improvements

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support
• Fixes bug causing typing indicator to always appear

Please reach out to inbox@shopify.com with any feedback!

• Showcase your products and help customers troubleshoot with video support

Please reach out to inbox@shopify.com with any feedback!

• Customer profile now shows a live cart view as the customer shops
• Resolves issue where app fails to open photo gallery
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Customer profile now shows a live cart view as the customer shops
• Resolves issue where app fails to open photo gallery
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Customer profile now shows a live cart view as the customer shops
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Customer profile now shows a live cart view as the customer shops
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Customer profile now shows a live cart view as the customer shops
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and improvements
• Open conversations in Inbox directly from email reminders
• Notification settings for Mobile / Desktop / Email notifications

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and improvements
• Open conversations in Inbox directly from email reminders
• Notification settings for Mobile / Desktop / Email notifications

Please reach out to inbox@shopify.com with any feedback!

• Open conversations in Inbox directly from email reminders.
• Bug fixes and improvements.
• Notification settings for Mobile / Desktop / Email notifications

Please reach out to inbox@shopify.com with any feedback!

• Open conversations in Inbox directly from email reminders.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Open conversations in Inbox directly from notifications.
• Receive email notifications when a customer sends you a message and choose your preferred notification settings
• Improved errors for network failures.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Open conversations in Inbox directly from notifications.
• Receive email notifications when a customer sends you a message and choose your preferred notification settings
• Improved errors for network failures.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Open conversations in Inbox directly from email reminders.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Customer profile can be found in conversations
• Spam conversations can now be blocked
• Bug fixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Instagram & Messenger audio messages sent from customers can now be played in a conversation.
• Customer profile can be found in conversations.
• Spam conversations can now be blocked.
• Bugfixes and improvements.

Please reach out to inbox@shopify.com with any feedback!

• Instagram & Messenger audio messages sent from customers can now be played in a conversation.
• Customer profile can be found in conversations.
• Spam conversations can now be blocked.

Please reach out to inbox@shopify.com with any feedback!

It’s now easier for you to keep track of important conversations.
• Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
• Done with a conversation? Tap the open icon to close it.
• You can also close/reopen via the conversation list with a swipe or tap-and-hold.
• Instagram & Messenger audio messages sent from customers can now be played in a conversation.
• Customer profile can be found in conversations.
Please reach out to inbox@shopify.com with any feedback!

Provide quick and personal service with the new customer profile and customer note found in conversations.

It's now easier for you to keep track of important conversations.
• Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
• Done with a conversation? Tap the open icon to close it.
• You can also close/reopen via the conversation list with a swipe or tap-and-hold.
• To be ready for customer messages, you can now test push notifications on your device.
• Instagram & Messenger audio messages sent from customers can now be played in a conversation
• Bug fixes and improvements

Provide quick and personal service with the new customer profile and customer note found in conversations.

It's now easier for you to keep track of important conversations.
• Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
• Done with a conversation? Tap the open icon to close it.
• You can also close/reopen via the conversation list with a swipe or tap-and-hold.
• To be ready for customer messages, you can now test push notifications on your device.
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

Provide quick and personal service with the new customer profile and customer note found in conversations.

It's now easier for you to keep track of important conversations.
• Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
• Done with a conversation? Tap the open icon to close it.
• You can also close/reopen via the conversation list with a swipe or tap-and-hold.
• To be ready for customer messages, you can now test push notifications on your device.
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

It's now easier for you to keep track of important conversations.

• Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
• Done with a conversation? Tap the open icon to close it.
• You can also close/reopen via the conversation list with a swipe or tap-and-hold.
• To be ready for customer messages, you can now test push notifications on your device.
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

It’s now easier for you to keep track of important conversations.

- Tap the menu icon to access the new nav, or swipe from the edge to switch filters.
- Done with a conversation? Tap the open icon to close it.
- You can also close/reopen via the conversation list with a swipe or tap-and-hold.
- To be ready for customer messages, you can now test push notifications on your device.

Please reach out to inbox@shopify.com with any feedback!

• You can now respond to Instagram direct messages from Inbox.
• Bug fixes and other user experience improvements.

Please reach out to inbox@shopify.com with any feedback!

• You can now respond to Instagram direct messages from Inbox.
• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• Bug fixes and other user experience improvements.

Please reach out to inbox@shopify.com with any feedback!

Please reach out to inbox@shopify.com with any feedback!

• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• We improved notifications when customers send you new messages
• Bug fixes and other user experience improvements.

• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message.
• Bug fixes and other improvements.

• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message.
• Bug fixes and other improvements.

• We removed team conversations. You can continue to invite staff to collaborate and assign customer conversations.
• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message.
• Bug fixes and other improvements.

• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message
• Bug fixes and other improvements.

• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message
• Bug fixes and other improvements.

Please reach out to inbox@shopify.com with any feedback!

• New feature: Notification reminder, allowing you to set a reminder to follow up later on a customer message
• Bug fixes and other improvements.

Please reach out to inbox@shopify.com with any feedback!

• Added support for Shopify-supported languages.
• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

Please reach out to inbox@shopify.com with any feedback!

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Updated message UI for FAQ and Order status lookup conversation flows.
• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

• Enjoy a faster app launch with startup performance improvements.
• Preview message attachments before sending the message.
• Attach and combine multiple products, discounts, images and text when sending messages.
• Bug fixes and other improvements.

Please reach out to inbox@shopify.com with any feedback!

• View when your customers place a new order or have a recent order within conversations.
• View when customers are active on your store and in chat with the new online and typing indicators
• Improved message preview in notifications
• We have fixed an issue with filtering conversation to unread
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• View when your customers place a new order or have a recent order within conversations.
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• View when your customers place a new order or have a recent order within conversations.
• Bug fixes and improvements

Please reach out to inbox@shopify.com with any feedback!

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

• Big news: Ping is now Shopify Inbox!
• Now you can manage messaging integrations, FAQs, quick replies and more all from your Shopify admin in the Inbox sales channel
• We’ve also added more features to our web app at shopifyinbox.com, including quick replies and scheduling of automated messages

Improvements to performance and bug fixes

Thank you for using Shopify Ping on iOS! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.

Improvements to performance and bug fixes

Thank you for using Shopify Ping on iOS! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.

Improvements to performance and bug fixes

Thank you for using Shopify Ping on iOS! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.

Improvements to performance and bug fixes

Thank you for using Shopify Ping on iOS! We love hearing your feedback. Please let us know what you think of Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Kit is no longer available in Shopify Ping. To learn more about this change and discover alternate marketing apps to use, visit the Shopify Help Center.
• Fixes an issue where merchants get stuck logging out.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Kit is no longer available in Shopify Ping. To learn more about this change and discover alternate marketing apps to use, visit the Shopify Help Center.
• Fixes an issue where merchants get stuck logging out.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Kit is no longer available in Shopify Ping. To learn more about this change and discover alternate marketing apps to use, visit the Shopify Help Center.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping is now available on desktop. Chat with your customers and team on shopifyping.com

What's new in this release:
• Staff can assign conversations to themselves or each other to ensure every message has a clear owner
• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Staff can assign conversations to themselves or each other to ensure every message has a clear owner

• Conversations can be marked as open or closed

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Shopify Ping now offers Team Conversations. Multi-staff teams can now easily chat with one-another to better run their business, collaborate, and manage their day-to-day duties.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Set a conversation topic to better organize your customer conversations and remind yourself what’s being discussed
• A new conversation details screen lets you see conversation topic, status, and participants in one glance
• Shopify Chat now lets customers leave a phone number so you can text them back with Ping when you’re available
• Shopify Chat now creates or matches customer profiles from your store if contact information is shared
• Events related to your conversation and customer now appear in line in the conversation

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Set a conversation topic to better organize your customer conversations and remind yourself what’s being discussed
• A new conversation details screen lets you see conversation topic, status, and participants in one glance
• Shopify Chat now lets customers leave a phone number so you can text them back with Ping when you’re available
• Shopify Chat now creates or matches customer profiles from your store if contact information is shared
• Events related to your conversation and customer now appear in line in the conversation

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Set a conversation topic to better organize your customer conversations and remind yourself what’s being discussed
• A new conversation details screen lets you see conversation topic, status, and participants in one glance
• Shopify Chat now lets customers leave a phone number so you can text them back with Ping when you’re available
• Shopify Chat now creates or matches customer profiles from your store if contact information is shared
• Events related to your conversation and customer now appear in line in the conversation

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store
• Customer conversations now include events when your store visitors switch from chat to text message or email

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store
• Customer conversations now include events when your store visitors switch from chat to text message or email

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Kit is now seamlessly integrated into Ping to help you build your business
• Kit will send you proactive recommendations about marketing and more
• Say "Hi" to Kit anytime to have Kit send emails to your customers or provide updates on your sales
• Connecting Kit to Facebook is now only required if you want Kit to help you run ads to drive more traffic to your store

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We refreshed the design on many of the screens and improved performance of the app.
• You will continue to see recommendations on the main screen to help you get the most out of the app.
• Don't forget that Shopify Ping is also available for the iPad!

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We refreshed the design on many of the screens and improved performance of the app.
• You will continue to see recommendations on the main screen to help you get the most out of the app.
• Don't forget that Shopify Ping is also available for the iPad!

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• You will now see recommendations on the main screen to help you get the most out of the app.
• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• You will now see recommendations on the main screen to help you get the most out of the app.
• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• We've improved the experience of managing Kit and the messaging apps that work with Ping.
• We've made improvements in the speed and performance of the app.
• Shopify Ping is now available for the iPad.
• You can now create templated replies to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.

• Shopify Ping is now available for the iPad! Pair your iPad with your keyboard of choice to chat even more efficiently.
• You can now create templated "replies" to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.
• We've improved the experience of managing the apps that work with Ping.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Shopify Ping is now available for the iPad! Pair your iPad with your keyboard of choice to chat even more efficiently.
• You can now create templated "replies" to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.
• We've improved the experience of managing the apps that work with Ping.

• Shopify Ping is now available for the iPad! Pair your iPad with your keyboard of choice to chat even more efficiently.
• You can now create templated "replies" to speed up your response time in conversations with customers. Use shortcuts to quickly access your saved replies while typing.
• We've added the ability to set your hours of availability and manage automated messages while you're available or away.
• We've improved the experience of managing the apps that work with Ping.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Shopify Ping is now available for the iPad!
• You can now create templated "Replies" to speed up your response time in conversations with customers. As you start typing a message you can easily select any saved reply that matches the word you type.
• We've improved the experience of managing the apps that work with Ping.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Shopify Ping is now available for the iPad!
• You can now create templated "Replies" to speed up your response time in conversations with customers. As you start typing a message you can easily select any saved reply that matches the word you type.
• We've improved the experience of managing the apps that work with Ping.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

• Shopify Ping is now available for the iPad!
• You can now create templated "Replies" to speed up your response time in conversations with customers. As you start typing a message you can easily select any saved reply that matches the word you type.
• We've improved the experience of managing the apps that work with Ping.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We've redesigned the way you access your store to make it easier to share products and discounts, and create new orders for customers.

You can now:
• Add multiple products, as well as custom discount and shipping rates when creating new orders with Ping.
• Help your customers checkout faster by creating an order perfectly customized for them--without leaving the conversation.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We've redesigned the way you access your store to make it easier to share products and discounts, and create new orders for customers.

You can now:
• Add multiple products, as well as custom discount and shipping rates when creating new orders with Ping.
• Help your customers checkout faster by creating an order perfectly customized for them--without leaving the conversation.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We've redesigned the way you access your store to make it easier to share products and discounts, and create new orders for customers.

You can now:
• Add multiple products, as well as custom discount and shipping rates when creating new orders with Ping.
• Help your customers checkout faster by creating an order perfectly customized for them--without leaving the conversation.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We've redesigned the way you access your store to make it easier to share products and discounts, and create new orders for customers.

You can now:
• Add multiple products, as well as custom discount and shipping rates when creating new orders with Ping.
• Help your customers checkout faster by creating an order perfectly customized for them--without leaving the conversation.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

SHOPIFY CHAT
Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.

Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

SHOPIFY CHAT
Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.

Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

SHOPIFY CHAT
Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.

Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

SHOPIFY CHAT
Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.

Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

SHOPIFY CHAT
Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.

Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

• Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
• Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
• Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

APPLE BUSINESS CHAT

We've partnered with Apple to let customers contact you with the Messages app on their iPhone, iPad, or Mac. Now you can let customers chat with you as they shop, improving your chances of making a sale. With Apple Pay, they can even complete purchases without leaving the conversation. Apple Business Chat makes interacting with your business as easy as texting friends and family.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

APPLE BUSINESS CHAT

We've partnered with Apple to let customers contact you with the Messages app on their iPhone, iPad, or Mac. Now you can let customers chat with you as they shop, improving your chances of making a sale. With Apple Pay, they can even complete purchases without leaving the conversation. Apple Business Chat makes interacting with your business as easy as texting friends and family.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

APPLE BUSINESS CHAT

We've partnered with Apple to let customers contact you with the Messages app on their iPhone, iPad, or Mac. Now you can let customers chat with you as they shop, improving your chances of making a sale. With Apple Pay, they can even complete purchases without leaving the conversation. Apple Business Chat makes interacting with your business as easy as texting friends and family.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

• Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
• Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
• Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

* Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
* Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
* Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

• Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
• Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
• Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

• Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
• Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
• Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We're excited to offer a big update that will improve the speed and efficiency of how you use Shopify Ping to grow your business.

• Conversations have been completely redesigned to help you read and respond more effortlessly
• Conversations now load and scroll dramatically faster, saving you even more time
• Kit's inline previews have been optimized to help you preview or edit ads, posts, and emails more efficiently
• Push notifications have been enhanced so you can reply directly from Notification Center or your lock screen

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Increase your conversions by sharing discount codes in your customer conversations! This update allows you to access you store's discount codes in Shopify Ping and share them with just a few taps.

Ping now offers a variety of tools to help you have more engaging conversations with your customers:

• Share a product
• Create and share a draft order
• Share a discount code
• Traffic and sales from your Ping conversations can be tracked in the Marketing section of your Shopify admin.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Increase your conversions by sharing discount codes in your customer conversations! This update allows you to access you store's discount codes in Shopify Ping and share them with just a few taps.

Ping now offers a variety of tools to help you have more engaging conversations with your customers:

• Share a product
• Create and share a draft order
• Share a discount code
• Traffic and sales from your Ping conversations can be tracked in the Marketing section of your Shopify admin.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Increase your conversions by sharing discount codes in your customer conversations! This update allows you to access you store's discount codes in Shopify Ping and share them with just a few taps.

Ping now offers a variety of tools to help you have more engaging conversations with your customers:

• Share a product
• Create and share a draft order
• Share a discount code
• Traffic and sales from your Ping conversations can be tracked in the Marketing section of your Shopify admin.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Increase your conversions by sharing discount codes in your customer conversations! This update allows you to access you store's discount codes in Shopify Ping and share them with just a few taps.

Ping now offers a variety of tools to help you have more engaging conversations with your customers:

• Share a product
• Create and share a draft order
• Share a discount code
• Traffic and sales from your Ping conversations can be tracked in the Marketing section of your Shopify admin.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

In this release we have added support for copying individual messages by tapping and holding your finger on a message to simple copy it. We have also included a few tweaks and improvements.

As a reminder, with our 1.3 release you can sell more by sharing your products with customers right inside your conversations!

• Access all of your products directly from Ping
• Share a link to your product page to help your customers learn more
• Create a draft order to help customers checkout more swiftly

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We're continuing with some more improvements and tweaks to our latest 1.3 update and squashed a few bugs. As a reminder, here's what we shipped in 1.3:

Sell more by sharing your products with customers right inside your conversations!

• Access all of your products directly from Ping
• Share a link to your product page to help your customers learn more
• Create a draft order to help customers checkout more swiftly

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We've made a number of visual improvements and tweaks to our latest 1.3 update and squashed a few bugs. As a reminder, here's what we shipped in the last update:

Sell more by sharing your products with customers right inside your conversations!

• Access all of your products directly from Ping
• Share a link to your product page to help your customers learn more
• Create a draft order to help customers checkout more swiftly

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

Sell more by sharing your products with customers right inside your conversations!

• Access all of your products directly from Ping
• Share a link to your product page to help your customers learn more
• Create a draft order to help customers checkout more swiftly

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

This version brings additional fixes and tweaks to our previous 1.2 release, which included the following updates:

• Now you can search for conversations by customer name, to make it easy to get back to important conversations when your inbox gets full. Just pull down to reveal the search box and give it a try!
• We've added iOS 12 support, for all of you who are already running the latest and greatest from Apple.
• We've fixed bugs for greater app stability, and added some design improvements.

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Here's what you'll find in version 1.2:

• Now you can search for conversations by customer name, to make it easy to get back to important conversations when your inbox gets full. Just pull down to reveal the search box and give it a try!
• We've added iOS 12 support, for all of you who are already running the latest and greatest from Apple.
• We've fixed bugs for greater app stability, and added some design improvements.

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Get more done in Ping: We've added the ability to mark conversations as done so you can clear them out of your home screen and keep it tidy. Give it a try by swiping right on any conversation or by tapping the checkmark inside a conversation.

Conversations on your home screen are also now known as active conversations. When you receive a new message, that conversation is marked active for you to respond to.

We've made other improvements as well:
• Push notifications now bring you directly into the conversation
• Kit's email previews load much faster and more reliably
• Performance has been improved throughout

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Get more done in Ping: we've added the ability to mark conversations as done so you can clear them out of your home screen and keep it tidy. Give it a try by swiping right on any conversation or by tapping the checkmark inside a conversation.
Conversations on your home screen are also now known as active conversations. When you receive a new message, that conversation is marked active for you to respond to.

We've made other improvements as well:
• Push notifications now bring you directly into the conversation
• Kit's email previews load much faster and more reliably
• Performance has been improved throughout

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Get more done in Ping: we've added the ability to mark conversations as done so you can clear them out of your home screen and keep it tidy. Give it a try by swiping right on any conversation or by tapping the checkmark inside a conversation.

Conversations on your home screen are also now known as active conversations. When you receive a new message, that conversation is marked active for you to respond to.

We've made other improvements as well:
• Push notifications now bring you directly into the conversation
• Kit's email previews load much faster and more reliably
• Performance has been improved throughout

We value your feedback! Please let us know what you think of Shopify Ping by leaving a review.

We’ve been hard at work to make Shopify Ping better every day​! In this update, you’ll find more fixes and improvements under the hood that help to keep your conversations running smoothly.

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We’ve been hard at work to make Shopify Ping better every day​! In this update, you’ll find more fixes and improvements under the hood that help to keep your conversations running smoothly.

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We’ve been hard at work to make Shopify Ping better every day​! In this update, you’ll find more fixes and improvements under the hood that help to keep your conversations running smoothly.

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We’ve been hard at work to make Shopify Ping better everyday! In this update, you’ll find more fixes and improvements under the hood that help to keep your conversations running smoothly.

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

We’ve been hard at work to make Shopify Ping better everyday! In this update, you’ll find more fixes and improvements under the hood that help to keep your conversations running smoothly.

We love hearing from you! Please let us know what you think of Shopify Ping by leaving a review.

Polish under the hood to improve your conversational experience!

Please let us know what you think of Shopify Ping by writing a review.