Protection 360™
Tech support, tips & more
Tech support, tips & more
Total Ratings
United States
Description
Protection 360 by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360 by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
Screenshots
Version History
Releasing updates every about 1 month on average. Last update 87 days ago.
Minor bug fixes and UI improvements.
Minor bug fixes and UI improvements.
Minor bug fixes and UI improvements.
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
• Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
Minor Updates
Minor UI enhancements and bug fixes
Minor UI and bug fixes
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
Minor UI enhancements and bug fixes
• Minor UI enhancements and bug fixes
Bug fixes and performance improvements.
• Streamlined claim filing experience.
• Expanded Self-Help articles.
• Minor UI enhancements and bug fixes.
Minor Bug Fixes
Change the app name to Protection 360®
Change the app name to Protection 360®
* Minor UI Enhancements
* Minor Bug Fixes
Minor UI/UX Enhancements and Bug Fixes
Minor UI/UX Enhancements
Minor Bug Fixes
Minor UI Enhancements and Bug Fixes
Added Disclosure update to the registration process
Minor UI Enhancements and Bug Fixes
Minor UI Enhancements and Bug Fixes
Completely redesigned look and feel built for improved usability
Updated Tech PHD branding with T-Mobile’s magenta
Improved application onboarding experience to help first time users better understand what you can do with Tech PHD
New home screen with one touch access to the core Tech PHD features and functionalities
Redesigned in-app claims filing and tracking experience
New floating action button to contact a Personal Help Desk Analyst via push to call/chat or push to call to contact T-Mobile account and billing support.
Convenient access to all P360 bundled benefits like JUMP, ACS, McAfee, and True Key via the Extra’s tab
Minor fixes
- Added support for Puerto Rico users
- Updated UI for Tap to Chat feature
- Fixed Crash when the View coverage documents button is tapped twice.
- Fixed Issue with incorrect deductibles.
Bug fixes and performance improvements
Minor Bug Fixes
Minor Bug Fixes
This version contains the following updates:
* Ability for device protection customers to file a claim for a damaged device
* General bug fixes and performance improvements
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Minor UI enhancements and bug fixes.
Minor bug fixes and UI enhancements.
Minor bug fixes and UI enhancements
Added:
*Step-by-step troubleshooting guides
*T-Mobile store locator
*Access to policy and claims (requires premium subscription)
Fixed:
*Minor bugs
Minor UI enhancements and bug fixes.
Other Information
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