Jobs at Apptopia -Sales

Customer Success Manager

LocationBoston

Customer Success Managers (CSMs) at Apptopia are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. We are a small and growing team looking for CSMs that love new technology, crave a challenge, are hungry, passionate, and flourish in an autonomous/fast-paced environment. We build great products fast, and we work directly with our clients to address their needs head-on.

If you are a curious person and like exposure to different kinds of industries and markets, this is a great opportunity for you. If you are hoping to specialize in one industry/market vertical, this would not be a good company for you. 


Customer and Revenue retention are two of the most important KPIs for a SaaS Company’s health and value, and Customer Success is in direct control of that outcome. The CS team doubled revenue retention in 2019 YoY and is aggressively chasing the same outcome for 2021.


As shareholders in Apptopia, CSMs have the ability to directly affect the value of the company they own a part of. If you want to work somewhere where your day-to-day accomplishments are valued by everyone at the company - all the way to the executive level and board, this is a good fit for you.


How you’ll Make a Difference:


  • Become an expert in mobile and the SaaS account management process

  • Learn how mobile intelligence data and data analysis features can solve customer business problems

  • Discover customer success metrics for businesses across different industries and how mobile intelligence data can ensure customers hit those metrics

  • Build, maintain and grow effective business relationships with existing customers

  • Work with the sales team to help achieve annual, quarterly, and monthly growth targets

  • Work with Finance to ensure accounts receivables are collected on time

  • Meet monthly renewal and upsell goals

  • Stay up to date with the ever-changing nature of mobile, the technology, and players there within

Ideal candidates will have:


  • 2-5 years of Customer Success or Account Management experience

  • Demonstrated ability to reach and exceed a quota

  • Mobile market experience a very strong plus

  • Strong email and phone communication skills are a must

  • Ability to work with various stakeholders, in multiple time zones

  • Experience interacting with international customers

  • Strong organizational skills

Ideal candidates should be:


  • Highly Motivated

  • Self-Starter

  • Intellectually Curious

  • Personable

  • Fun to work with!

Apptopia offers:


  • 401K plan

  • Medical and Dental Insurance

  • HSA spending account

  • Free lunch on Fridays

  • Life Improvement Benefit (monthly stipend)

  • Flexible work from home policy

About Apptopia:

Backed by powerhouse investors like Mark Cuban and ABS Capital, Apptopia specializes in providing competitive intelligence to mobile app publishers, software development kit (SDK) developers, mobile ad networks, and investment funds by estimating worldwide downloads, revenues, and active users for every mobile app. We also provide in-depth SDK analysis and recognition. Our actionable app store data and intuitive business intelligence tool help companies like Google, Facebook, and Verizon make more informed decisions. Apptopia has been recognized for 3 consecutive years in the Boston Business Journal’s Fast 50, as one of the City’s fastest-growing startups.

Apptopia is proud to be an Equal Opportunity Employer. Diversity and inclusion among our teammates is critical to our success! Apptopia is not able to provide visa sponsorship at this time.

Why Apptopia?

We provide highly accurate data and intelligence on the mobile app industry by estimating downloads, revenues, and active users for every mobile app in every world. We also provide deep SDK analysis and recognition. Our actionable app store data and intuitive business intelligence tool helps companies like Facebook, Visa, & Lyft make more informed decisions.

Have more questions?

humans@apptopia.com

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