Customer Success Manager

Boston, MA, Full-Time

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Will You Like Us? Will We Like You?

Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.).

Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great product fast, and we work directly with our clients to address their needs head on.

We are looking for candidates who are hungry, passionate, and flourish in autonomous / fast paced environments.

CSM Responsibilities

You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success as a CSM will be determined by the retention and growth of your client base.

This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients’ feedback and demands coming from the market place.

Core Skills

  • 1-3 years of account management experience
  • Strong email and phone communication skills are a must
  • Ability to work with various stakeholders, in multiple time zones
  • Understanding of mobile apps and app stores
  • Experience interacting with international customers
  • Familiar with CRM tools
  • Experiencing working with and presenting to C-Suite and Upper Management
  • Ability to prioritize your time

Advanced Skills

  • Any previous sales experience
  • Basic understanding of API functionality

Personality Type

  • Highly Motivated
  • Self-Starter
  • Intellectually Curious
  • Personable
  • Tactful

About Apptopia:

Apptopia provides highly accurate data and intelligence on the mobile app industry by estimating downloads, revenues, and active users for every mobile app in every world. We also provide deep SDK analysis and recognition.

Our actionable app store data and intuitive business intelligence tool helps companies like Facebook, Verizon, & AMC Theaters make more informed decisions.

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