About & Pics

Description

Cleveland Clinic Express Care® Online offers 24/7 care from anywhere via your smartphone or tablet. During your virtual visit, a healthcare provider can offer a diagnosis, treatment, and medication if appropriate – no appointment needed.

How can Express Care Online benefit me?
• Connect in minutes to a healthcare provider – save time vs. an in-person visit
• Can be used by your entire family, ages 2 and up
• $49 or less per visit, with many insurance plans accepted
• All visits are secure and confidential.
• We treat many common conditions, including cough and cold, sinus infections, allergies, rash, and pink eye
• Many Cleveland Clinic providers also offer virtual follow-up visits to select patients

Commonly Treated Conditions (Ages 2+)
• Asthma*
• Bronchitis*
• Conjunctivitis
• Cough and cold symptoms
• Earaches*
• Minor back and shoulder pain*
• Minor medical concerns
• Minor trauma, burns or lacerations*
• Sinus infections
• Urinary tract infections*
• Yeast infections*
• Rash
• Flu Symptom

*Adult patients only

 Free in Google Play

Screenshots

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Version History

Launched Sep 16, 2014 (over 4 years ago).

Releasing new versions every 2 months, on average.

Dec 13
2018
(Current)
Version 11.1.3.003_01

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Nov 20
2018
Version 11.1.0.042_09

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Sep 19
2018
Version 11.0.0.009_03

We continue to improve the patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account

Jul 24
2018
Version 10.4.1.015_05

We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.

Apr 26
2018
Version 10.4.1.000_00

We continue to improve the patient experience with these new features:

• Patients will now have “password hints” when setting up their account upon enrollment. These hints will make it faster and easier to select a password that meets security requirements.

Mar 21
2018
Version 10.3.1.010_02

We continue to improve the patient experience with these new features:

• Patients that are waiting for a provider can now be offered to transfer to a more available provider. This feature will reach out to providers to see the patient sooner

• You can now edit your account & payment information via My Account and Settings, respectively

• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

Jan 30
2018
Version 10.2.1.020_04

We continue to improve the patient experience with these new features:
• Patients that are waiting for a provider can now be offered to transfer to a more available provider. This feature will reach out to providers to see the patient sooner
• You can now edit your account & payment information via My Account and Settings, respectively
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile

Nov 26
2017
Version 10.1.2.005_01

We continue to improve the patient experience with these new features:
• Now when patients are browsing practices they will have more visibility into provider costs. This update lets patients compare services without needing to open a provider’s profile
• With the introduction of more specialty practices, updates have been made to improve the patient experience when accessing these services

Sep 12
2017
Version 10.0.2.005_01

We continue to improve the patient experience with these new features:
• Patients can now find the type of care or provider they may need more efficiently and quickly.
• Patients can now navigate available services by category and subcategory, filter views of services that offer on demand visits or scheduled appointments, and search for specific providers and/or services.
• Patients can immediately and seamlessly be transferred to another provider, if a follow-up visit is necessary.

Aug 15
2017
Version 9.5.1.000_00

We continue to improve the patient experience with these new features:
· Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
· Users can now opt into receive a text reminder for any scheduled visits.
· While in a provider’s waiting room, now you can minimize the app and our system will remind you to return to the app when the visit is ready to begin.

Jul 21
2017
Version 9.5.0.030_06

We continue to improve the patient experience with these new features:
• Our system now ensures that your account and system are ready for your appointment – providing an ideal experience for both patient and provider.
• Users can now opt in to receive a text reminder for any scheduled visits.
• If you happen to minimize the app while in a provider’s waiting room, now our system will remind you to return to the app when the visit is ready to begin.

Apr 20
2017
Version 9.4.1.005_01

Thank you for using our app! To make our app better for you, we bring updates to the App Store regularly.
Every update of our app includes improvements for speed and reliability. As new features become available, we'll update the app to improve your experience.

Jan 05
2017
Version 9.3.0.035_07

We continue to improve the patient experience with these new features:
· The patient can now transfer their most recent visit’s information over to a new visit. This enhancement will improve the patient’s overall experience and allow the patient to see a doctor more quickly.

Nov 14
2016
Version 9.2.1.015_03

Jun 28
2016
Version 9.1.0.035_07

We continue to improve the patient experience with this new feature:
• Seeing a doctor has never been quicker. Now you can choose to see the first available provider and start your visit right away.

Apr 27
2016
Version 9.0.0.015_03

Mar 21
2016
Version 8.4.0.010_02

Jan 04
2016
Version 8.3.0.050_10

Nov 25
2015
Version 8.2.0.030_06

Sep 02
2015
Version 8.0.0.025_05

When you need to find care, let the Cleveland Clinic bring a healthcare provider to you. From your phone, tablet or computer, at home or work, it’s never been easier for patients to access the healthcare experts online. Connect within minutes. Get a diagnosis or a prescription from a healthcare provider, when appropriate..

You can now connect online with your Cleveland Clinic doctor. Talk to your doctor securely from the comfort of your home or work using your mobile device or desktop. It's that simple!



What is MyCare Online?
Simply put, MyCare Online is healthcare that fits into your life. Instead of coming into the office for your next follow-up visit, patients can now opt to participate in this innovative program and visit their Cleveland Clinic provider live and online using a computer, tablet or smartphone.


How can MyCare Online benefit me?
• Accessible via mobile or web
• Less waiting
• No travel or parking
• Save 2-3 hours
• Convenient prescriptions

May 29
2015
Version 7.5.0.030_06

When you need to find care, let the Cleveland Clinic bring a healthcare provider to you. From your phone, tablet or computer, at home or work, it’s never been easier for patients to access the healthcare experts online. Connect within minutes. Get a diagnosis or a prescription from a healthcare provider, when appropriate.

You can now connect online with your Cleveland Clinic doctor. Talk to your doctor securely from the comfort of your home or work using your mobile device or desktop. It's that simple!


What is MyCare Online?
Simply put, MyCare Online is healthcare that fits into your life. Instead of coming into the office for your next follow-up visit, patients can now opt to participate in this innovative program and visit their Cleveland Clinic provider live and online using a computer, tablet or smartphone.


How can MyCare Online benefit me?
• Accessible via mobile or web
• Less waiting
• No travel or parking
• Save 2-3 hours
• Convenient prescriptions

Sep 16
2014
Version 7.3.0.016_03

Please note: MyCare Online is currently a pilot program. This app can only be used by patients selected by their Cleveland Clinic Physician to participate in this service for follow-up appointments.

You can now connect online with your Cleveland Clinic doctor. Talk to your doctor securely from the comfort of your home or work using your mobile device or desktop. It's that simple!



What is MyCare Online?
Simply put, MyCare Online is healthcare that fits into your life. Instead of coming into the office for your next follow-up visit, patients can now opt to participate in this innovative program and visit their Cleveland Clinic provider live and online using a computer, tablet or smartphone.


How can MyCare Online benefit me?
• Accessible via mobile or web
• Less waiting
• No travel or parking
• Save 2-3 hours
• Convenient prescriptions

Previous 3 versions
36

Total Ratings

5
31
4
2
3
1
2
0
1
2
580

Total Ratings

5
450
4
59
3
24
2
5
1
36