About & Pics

Description

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings.

Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members.

PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration.

WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®.
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number — not your personal mobile number
— appears as the caller ID.
- Instantly sign on or off call or change who is covering call. The changes take effect immediately.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic,
etc.) with just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed
revenue recognition.
- Access 24/7/365 personal assistance from the Support Center.

PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe.

SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password

 Free in Google Play

Screenshots

PerfectServe Practitioner screenshot 1PerfectServe Practitioner screenshot 2PerfectServe Practitioner screenshot 3PerfectServe Practitioner screenshot 4PerfectServe Practitioner screenshot 5

Version History

Launched Apr 09, 2014 (almost 5 years ago).

Releasing new versions every 3 months, on average.

Sep 04
2018
(Current)
Version 5.7.2.1633

- Resolve various app crashes

Aug 27
2018
Version 5.7.1.1600

-Resolved a defect where "Patient Not Listed" was not being accurately presented

Aug 05
2018
Version 5.7.0.1543

Round Robin
- An enhancement to Dynamic Intelligent Routing® leveraging smart rotations
- Evenly distribute new admissions and consults among on call hospitalists or specialists
- Visually keep track of the next physician in rotation and modify when needed
Multiple choice response
- Assign predefined acknowledgment responses to alert messages
Various other app enhancements and bug fixes

Jul 09
2018
Version 5.7.0.1542

Round Robin
- An enhancement to Dynamic Intelligent Routing® leveraging smart rotations
- Evenly distribute new admissions and consults among on call hospitalists or specialists
- Visually keep track of the next physician in rotation and modify when needed
Multiple choice response
- Assign predefined acknowledgment responses to alert messages
Various other app enhancements and bug fixes

Feb 20
2018
Version 5.6.0.1453

- Identity
*Enjoy a cleaner, updated sign in experience. This has been redesigned for efficiency and improved usability.
*For enhanced security, you will be prompted to provide a PIN code the first time you sign in after this release if you
haven't already established one.
- Dynamic Intelligent Routing®
*Enjoy more flexibility and efficiency when contacting a colleague.
-Various other app enhancements and bug fixes

Feb 06
2018
Version 5.5.0.1273

- Conversation reply indicators: When viewing a conversation where user(s) are replying, the user will see these activity updates:
- 1 other participant – “(Name) is typing…”
- 2 other users – “(Name) and (Name) are typing…”
- 3 to 5 other users – “(Name) | (Name) | (Name) | (Name) are typing…”
- 6+ other users – “Several people are typing…”
- Various other app enhancements and bug fixes

Jan 19
2017
Version 5.3.1.1079

Bug fix for schedule entry issue

Oct 25
2016
Version 5.3.0.1076

- Advanced search: Our new advanced search functionality allows you to search for (by name, specialty or practice name), and contact, practitioners within all of the PerfectServe customer base, including within other geographic areas (segmented by proximity).
- Various other app enhancements and bug fixes

Jul 12
2016
Version 5.2.0.966

- Attachment thumbnails
- Search modifications
- Charge capture module
- Patient-centered access to dynamic care team
- Various other app enhancements and bug fixes

Mar 29
2016
Version 5.1.0.787

- Conversation search
- Automatic message read updates
- Dynamic text size
- Redesigned schedule view
- Updated contact menu
- Care team presence indicator (PerfectServe Synchrony Advanced or Complete customers only)
- Completely overhauled styling
- Various other enhancements and bug fixes

Dec 14
2015
Version 5.0.1.612

Dec 08
2015
Version 5.0.0.602

Sep 16
2015
Version 4.3.1.287

PerfectServe is an intelligent, unified communications platform that connects clinicians in any care setting, across the care continuum, inside or outside of your organization.
---------------------------------------------------
THE PERFECTSERVE PRACTITIONER MOBILE APP LETS YOU:
---------------------------------------------------
CONTACT COLLEAGUES: Send, receive and forward clinical information safely and securely with any colleague on your hospital’s medical staff. This includes clinical photos, voice messages and group messages.

SECURE CALLS: Securely call any member of your hospital’s medical staff using the Contacts list. You can also view and dial your Favorites and see a list of your Recent calls. Use the Keypad tab to call patients while protecting your caller ID privacy and to overcome caller ID block. When you return a patient call, your office number – not a personal mobile number – appears as the caller ID.


CHANGE YOUR ON-CALL SCHEDULE: Instantly sign on call, off call or change who is covering for your group. The changes you make take effect immediately.


CHANGE HOW YOU’RE REACHED: Select a contact method that has been created to suit your workflow and activate it indefinitely or for a specified period of time (e.g., Mobile Calls and Secure Voice and Text, Secure Voice and Text).


CHANGE YOUR STATUS: Automatically trigger a different call routing process based on your status (e.g., “surgery,” “in-hospital,” “with patients”).


ASSIGN PATIENTS: View inpatients assigned to your group and manage which provider is caring for each of those patients. Quickly and easily reassign patients to a different provider in your group so calls and messages route appropriately when Patient-Centered Routing is being utilized.


HELP: Access 24/7/365 personal assistance from the PerfectServe Help Center.

---------------------------------------------------
PLEASE READ BEFORE DOWNLOADING
---------------------------------------------------
Do not download if you are not a PerfectServe user.

---------------------------------------------------
SIGN-IN INSTRUCTIONS
---------------------------------------------------
Upon your initial sign-in to the PerfectServe mobile app, please use your PerfectServe username and password (enter only the first part of your username – e.g., “jeff.jones”).

Aug 11
2015
Version 4.3.0.282

PerfectServe is an intelligent, unified communications platform that connects clinicians in any care setting, across the care continuum, inside or outside of your organization.
---------------------------------------------------
THE PERFECTSERVE PRACTITIONER MOBILE APP LETS YOU:
---------------------------------------------------
CONTACT COLLEAGUES: Send, receive and forward clinical information safely and securely with any colleague on your hospital’s medical staff. This includes clinical photos, voice messages and group messages.

SECURE CALLS: Securely call any member of your hospital’s medical staff using the Contacts list. You can also view and dial your Favorites and see a list of your Recent calls. Use the Keypad tab to call patients while protecting your caller ID privacy and to overcome caller ID block. When you return a patient call, your office number – not a personal mobile number – appears as the caller ID.


CHANGE YOUR ON-CALL SCHEDULE: Instantly sign on call, off call or change who is covering for your group. The changes you make take effect immediately.


CHANGE HOW YOU’RE REACHED: Select a contact method that has been created to suit your workflow and activate it indefinitely or for a specified period of time (e.g., Mobile Calls and Secure Voice and Text, Secure Voice and Text).


CHANGE YOUR STATUS: Automatically trigger a different call routing process based on your status (e.g., “surgery,” “in-hospital,” “with patients”).


ASSIGN PATIENTS: View inpatients assigned to your group and manage which provider is caring for each of those patients. Quickly and easily reassign patients to a different provider in your group so calls and messages route appropriately when Patient-Centered Routing is being utilized.


HELP: Access 24/7/365 personal assistance from the PerfectServe Help Center.

---------------------------------------------------
PLEASE READ BEFORE DOWNLOADING
---------------------------------------------------
Do not download if you are not a PerfectServe user.

---------------------------------------------------
SIGN-IN INSTRUCTIONS
---------------------------------------------------
Upon your initial sign-in to the PerfectServe mobile app, please use your PerfectServe username and password (enter only the first part of your username – e.g., “jeff.jones”).

Apr 28
2015
Version 4.2.0.167

PerfectServe is an intelligent, unified communications platform that connects clinicians in any care setting, across the care continuum, inside or outside of your organization.
---------------------------------------------------
THE PERFECTSERVE PRACTITIONER MOBILE APP LETS YOU:
---------------------------------------------------
CONTACT COLLEAGUES: Send, receive and forward clinical information safely and securely with any colleague on your hospital’s medical staff. This includes clinical photos, voice messages and group messages.

SECURE CALLS: Securely call any member of your hospital’s medical staff using the Contacts list. You can also view and dial your Favorites and see a list of your Recent calls. Use the Keypad tab to call patients while protecting your caller ID privacy and to overcome caller ID block. When you return a patient call, your office number – not a personal mobile number – appears as the caller ID.


CHANGE YOUR ON-CALL SCHEDULE: Instantly sign on call, off call or change who is covering for your group. The changes you make take effect immediately.


CHANGE HOW YOU’RE REACHED: Select a contact method that has been created to suit your workflow and activate it indefinitely or for a specified period of time (e.g., Mobile Calls and Secure Voice and Text, Secure Voice and Text).


CHANGE YOUR STATUS: Automatically trigger a different call routing process based on your status (e.g., “surgery,” “in-hospital,” “with patients”).


ASSIGN PATIENTS: View inpatients assigned to your group and manage which provider is caring for each of those patients. Quickly and easily reassign patients to a different provider in your group so calls and messages route appropriately when Patient-Centered Routing is being utilized.


HELP: Access 24/7/365 personal assistance from the PerfectServe Help Center.

---------------------------------------------------
PLEASE READ BEFORE DOWNLOADING
---------------------------------------------------
Do not download if you are not a PerfectServe user.

---------------------------------------------------
SIGN-IN INSTRUCTIONS
---------------------------------------------------
Upon your initial sign-in to the PerfectServe mobile app, please use your PerfectServe username and password (enter only the first part of your username – e.g., “jeff.jones”).

Dec 02
2014
Version 4.1.0.108

PerfectServe is an intelligent, unified communications platform that connects clinicians in any care setting, across the care continuum, inside or outside of your organization.
---------------------------------------------------
THE PERFECTSERVE MOBILE APP LETS YOU:
---------------------------------------------------
CONTACT COLLEAGUES: Send, receive and forward clinical information safely and securely with any colleague on your hospital’s medical staff. This includes clinical photos, voice messages and group messages.

SECURE CALLS: Securely call any member of your hospital’s medical staff using the Contacts list. You can also view and dial your Favorites and see a list of your Recent calls. Use the Keypad tab to call patients while protecting your caller ID privacy and to overcome caller ID block. When you return a patient call, your office number – not a personal mobile number – appears as the caller ID.


CHANGE YOUR ON-CALL SCHEDULE: Instantly sign on call, off call or change who is covering for your group. The changes you make take effect immediately.


CHANGE HOW YOU’RE REACHED: Select a contact method that has been created to suit your workflow and activate it indefinitely or for a specified period of time (e.g., Mobile Calls and Secure Voice and Text, Secure Voice and Text).


CHANGE YOUR STATUS: Automatically trigger a different call routing process based on your status (e.g., “surgery,” “in-hospital,” “with patients”).

ASSIGN PATIENTS: View inpatients assigned to your group and manage which provider is caring for each of those patients. Quickly and easily reassign patients to a different provider in your group so calls and messages route appropriately when Patient-Centered Routing is being utilized.

HELP: Access 24/7/365 personal assistance from the PerfectServe Help Center.
---------------------------------------------------
PLEASE READ BEFORE DOWNLOADING
---------------------------------------------------
Do not download if you are not a PerfectServe user. If you are unsure if you are a PerfectServe user, please call the 24/7/365 Help Center at 1-877-844-7727.
---------------------------------------------------
SIGN-IN INSTRUCTIONS
---------------------------------------------------
Upon your initial sign-in to the PerfectServe mobile app, please use your PerfectServe username and password (enter only the first part of your username – e.g., “jeff.jones”).

Previous 3 versions
3

Total Ratings

5
0
4
1
3
1
2
1
1
0
150

Total Ratings

5
34
4
10
3
9
2
17
1
77