{"id":18767,"date":"2020-05-04T06:22:00","date_gmt":"2020-05-04T06:22:00","guid":{"rendered":"https:\/\/apptopia.com\/en\/insights\/introducing-review-text-analysis\/"},"modified":"2020-05-04T06:22:00","modified_gmt":"2020-05-04T06:22:00","slug":"introducing-review-text-analysis","status":"publish","type":"insight","link":"https:\/\/apptopia.com\/en\/insights\/introducing-review-text-analysis\/","title":{"rendered":"NEW: Actionable insights from user reviews with Review Intelligence"},"content":{"rendered":"\n<p>If you have an app, then you know how important user reviews are to your product development. The personalized feedback can empower your team to build apps your users need and create experiences that keep them coming back. But many teams struggle to find a scalable way to analyze all of their reviews, or extract actionable insights from them. This clouds strategy and creates unnecessary roadblocks.<\/p>\n\n\n\n<p>To solve these challenges, we\u2019re excited to announce&nbsp;<a href=\"https:\/\/apptopia.com\/review-intelligence\">Review Intelligence<\/a>&nbsp;\u2014 a powerful new feature built to arm your team with actionable user insights, so you can focus on the work that matters.&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image apptopia__blogu002du002dimg\">\n<figure class=\"aligncenter size-full apptopia__blog--img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"542\" height=\"388\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/group-7@2x.webp\" alt=\"Review text analysis - Apptopia\" class=\"wp-image-1058\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/group-7@2x.webp 542w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/group-7@2x-300x215.webp 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"https:\/\/apptopia.com\/review-intelligence\">Learn more about the new feature here!<\/a><\/p>\n\n\n\n<p style=\"font-size:20px\"><strong>Less Time, More Answers<\/strong><\/p>\n\n\n\n<p>Review&nbsp;Intelligence&nbsp;uses natural language processing to analyze over 1.5 billion app reviews. That\u2019s 1.5 billion personal takes on your product or your competitors\u2019 products, which you can investigate by<strong>&nbsp;sentiment<\/strong>,<strong>&nbsp;intent<\/strong>,&nbsp;<em>and&nbsp;&nbsp;<\/em><strong>keywords<\/strong>. Even better, it\u2019s all laid out in an easy-to-use one-stop shop. You can slice and dice your user reviews using 3 different views:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sentiment:&nbsp;<\/strong>general feeling expressed (positive, negative, mixed, neutral)&nbsp;<\/li>\n\n\n\n<li><strong>Intent:<\/strong>&nbsp;purpose of the review (design, feature requests, bugs, support, etc.)<\/li>\n\n\n\n<li><strong>Keywords:<\/strong>&nbsp;most common items of discussion<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:20px\"><strong>Intent Analysis<\/strong><\/p>\n\n\n\n<p>Intent is one of the most critical elements of a review. It\u2019s what drives the user to create the review in the first place. Whether it\u2019s a performance issue or feature request, this information is far more powerful (and actionable) than a simple numerical rating.&nbsp;<\/p>\n\n\n\n<p>Review Analysis allows you to closely monitor the topics and intents users are proactively talking about. Plus, Identify trends and address them before they grow into a larger problem.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image apptopia__blogu002du002dimg\">\n<figure class=\"aligncenter size-full apptopia__blog--img\"><img decoding=\"async\" width=\"621\" height=\"348\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/FIRST-BLOG-IMAGE-INENT.webp\" alt=\"Netgear Nighthawk User App Reviews - intent\" class=\"wp-image-1059\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/FIRST-BLOG-IMAGE-INENT.webp 621w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/FIRST-BLOG-IMAGE-INENT-300x168.webp 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Benchmark against the market \u2014&nbsp;<\/strong>Our performance estimates allow you to benchmark your app, measure the success of a new feature, or scout viable mobile partners. Now, with&nbsp;<a href=\"https:\/\/apptopia.com\/review-intelligence\">Review&nbsp;Intelligence<\/a>, you can take all of those capabilities to the next level.<\/p>\n\n\n\n<p>Instead of making assumptions about your users\u2019 experiences, you\u2019ll know exactly what they\u2019re saying about your product and your competitors\u2019. By knowing what\u2019s most important to them, you can stay at the forefront of your market. And with our built-in benchmark feature, you\u2019ll never have to guess where you stand.&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image apptopia__blogu002du002dimg\">\n<figure class=\"aligncenter size-full is-resized apptopia__blog--img\"><img decoding=\"async\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/bencharmk-line.webp\" alt=\"Netgear Nighthawk reviews market benchmark\" class=\"wp-image-1060\" style=\"width:644px;height:361px\" width=\"644\" height=\"361\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/bencharmk-line.webp 644w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/bencharmk-line-300x168.webp 300w\" sizes=\"(max-width: 644px) 100vw, 644px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:20px\"><strong>Advanced Review Discovery&nbsp;<\/strong><\/p>\n\n\n\n<p>Looking through tens of thousands of reviews and trying to derive insights from them can seem like a daunting task. That\u2019s why we built in advanced filtering capabilities, to allow you to filter through the unnecessary clutter and quickly focus on the reviews that are most relevant to your research.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image apptopia__blogu002du002dimg\">\n<figure class=\"aligncenter size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"340\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/ADVANCED-REVIEW-DSIC.webp\" alt=\"Netgear Nighthawk User App Reviews - Text\" class=\"wp-image-1061\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/ADVANCED-REVIEW-DSIC.webp 606w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/ADVANCED-REVIEW-DSIC-300x168.webp 300w\" sizes=\"(max-width: 606px) 100vw, 606px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Finding the reviews with the insights you need has never been easier.&nbsp;Filtering by intent and sentiment will allow you to prioritize your development needs and focus solely on the project at hand. You can also text search for literally any word(s) you want to find reviews which fit your exact interests.&nbsp;Our NLP Algorithms identify the most impactful and most consistently used keywords.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"374\" height=\"209\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUBLE-TROUB-1.webp\" alt=\"DOUBLE TROUB 1\" class=\"wp-image-1062\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUBLE-TROUB-1.webp 374w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUBLE-TROUB-1-300x168.webp 300w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"372\" height=\"208\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUB-TROUB-2.webp\" alt=\"DOUB TROUB 2\" class=\"wp-image-1063\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUB-TROUB-2.webp 372w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/DOUB-TROUB-2-300x168.webp 300w\" sizes=\"(max-width: 372px) 100vw, 372px\" \/><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:20px\"><strong>Review&nbsp;Intelligence&nbsp;in action&nbsp;<\/strong><\/p>\n\n\n\n<p>Let\u2019s take a look at&nbsp;<a href=\"https:\/\/apptopia.com\/apps\/unified\/8080547231\/performance\">Allstate.&nbsp;<\/a>On April 7, the app experienced a spike in downloads, which resulted in a spike in reviews. At a glance, \u2018Performance &amp; Bugs\u2019 and \u2018Design\u2019 appeared to be the top concerns.&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image apptopia__blogu002du002dimg\">\n<figure class=\"aligncenter size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"276\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/allstateintent.webp\" alt=\"Allstate App User Reviews - Intent\" class=\"wp-image-1064\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/allstateintent.webp 512w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/allstateintent-300x162.webp 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Reviews indicate that Allstate started issuing policyholders refunds to address the recent decline in driving and accidents due to social distancing. Refunds were only available through their mobile app, which explains the high uptick in downloads. While many users were happy to get refunds and left positive reviews, many had technical issues, too.&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"351\" height=\"140\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/greatreview.webp\" alt=\"Allstate App User Review Analysis - Apptopia\" class=\"wp-image-1065\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/greatreview.webp 351w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/greatreview-300x120.webp 300w\" sizes=\"(max-width: 351px) 100vw, 351px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full apptopia__blog--img\"><img loading=\"lazy\" decoding=\"async\" width=\"394\" height=\"142\" src=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/poorreviews.webp\" alt=\"Allstate App User Review Analysis - Text\" class=\"wp-image-1066\" srcset=\"https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/poorreviews.webp 394w, https:\/\/apptopia.com\/en\/wp-content\/uploads\/2023\/09\/poorreviews-300x108.webp 300w\" sizes=\"(max-width: 394px) 100vw, 394px\" \/><\/figure>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Using our new features, Allstate can understand the impact of their refund campaign in great detail, and determine which features need upgrades. They\u2019ll even be able to respond to their users directly from our web tool. With less barriers between your brand and your consumer, we\u2019ll help you increase user retention and engagement.<\/p>\n\n\n\n<p style=\"font-size:20px\"><strong>Better Results with Apptopia Review Analysis&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>Your customers should be at the forefront of all of your decisions. Now, they can be, with zero extra hassle. Review Analysis makes it easy to cut through the noise and find exactly the insights you\u2019re looking for.<\/p>\n\n\n\n<p style=\"font-size:20px\"><strong>Keep your finger on the pulse of your business &#8211;\u00a0<a href=\"https:\/\/apptopia.com\/review-intelligence\">get started with Review\u00a0Intelligence\u00a0today.<\/a><\/strong><\/p>\n\n\n\n<p>&#8211; Please Select -Making money with appsInvestment researchSales \/ lead generationOther<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have an app, then you know how important user reviews are to your product development. The personalized feedback can empower your team to build apps your users need and create experiences that keep them coming back. But many teams struggle to find a scalable way to analyze all of their reviews, or extract [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":1057,"comment_status":"open","ping_status":"open","template":"","insight_category":[],"insight_tag":[],"class_list":["post-18767","insight","type-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NEW: Actionable insights from user reviews with Review Intelligence - Apptopia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/apptopia.com\/en\/insights\/introducing-review-text-analysis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NEW: Actionable insights from user reviews with Review Intelligence - Apptopia\" \/>\n<meta property=\"og:description\" content=\"If you have an app, then you know how important user reviews are to your product development. 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