Comcast’s mobile metrics as a whole are showing a stable but nuanced picture to start 2026, with downloads climbing 21.8% WoW while year-over-year trends remain softer and churn is ticking in the wrong direction.
The steadier signals are in session growth and expanding user reach, with MAU up 4.4% QoQ and sessions holding at healthy levels. For investors, the key question heading into Comcast’s next earnings report on April 23rd is whether the company’s broadening user base can offset weakening per-user engagement and rising churn before they begin to pressure revenue durability.
Comcast has a wide range of apps that make up the whole, from Fandango to NBC News. Unsurprisingly, Peacock and The NBC App (used for streaming shows) are experiencing YoY growth over 100% due to the Olympics. This growth is offset slightly by the Xfinity app, NBC News App, and Fandango. Comcast’s ability to retain all these new users on Peacock and The NBC App, while stemming the losses at the other apps, will determine the company’s streaming success or failure in 1Q26.
Apptopia’s MPI Correlates With Residential Broadband KPIs
One of the key metrics investors track for Comcast (CMCSA) is its Residential Broadband Net Additions KPI, which the company highlights as a primary indicator of subscriber growth and long-term revenue durability.
Among the hundreds of data points that Apptopia tracks, Apptopia’s Mobile Performance Index (MPI) was selected for analysis of CMCSA due to its multi-year correlation with Residential Broadband Net Additions, and these correlations suggest that investors can monitor Apptopia’s data to gauge how Comcast is trending for its Residential Broadband Net Additions KPI.
Comcast MPI Held Steady with 2.9% WoW, 3.1% YoY Gains
Comcast’s Mobile Performance Index increased 2.9% WoW and 3.1% YoY, while in Q4 2025 its MPI was up 1.1% QoQ, reinforcing a stable trajectory. This stability in Apptopia’s MPI may indicate steady mobile engagement momentum, and for investors, the stable-to-slightly-positive pattern typically correlates with neutral-to-modestly supportive stock performance around earnings if sustained and interpreted alongside retention and revenue commentary.
Downloads Climb To 2.2M With Mixed YoY Trends
Comcast downloads rose to 2.2M in the week of January 19, up 21.8% WoW and aligning with Q4 2025’s 29.2M quarterly total that was 1.8% higher QoQ but 4.6% lower YoY. Sessions reached 331.4M and 4.4B for the same periods with stable mid-single-digit growth.
This combination of softer download YoY against rising session QoQ and YoY suggests mixed acquisition quality, as engagement resilience and retention strength may be offsetting slower top-of-funnel expansion. For investors, this pattern may indicate that persistent download deceleration relative to prior-year levels could correlate with future revenue pressure, even as growing sessions help support monetization.
Comcast’s DAU Scale Edges Higher as Engagement Intensity Softens
In Q4 2025, Comcast’s DAU reached 8.9M, up 2.2% QoQ and effectively flat at -0.1% YoY, while MAU climbed to 118.6M with 4.4% QoQ growth as the Engagement score slipped 2.1% QoQ to 7.51, a divergence that suggests breadth-led expansion with weakening per-user intensity even as top-of-funnel acquisition improves.
For investors, this mix of MAU/DAU growth and declining engagement intensity indicates that revenue upside typically depends on engagement stabilizing, since a continued drop in intensity may leave monetization efficiency trailing user reach.
Comcast’s 49.7% Churn Reflects Moderate Retention with Potential Pressure on Durability
Comcast’s user churn at 49.7% sits in the moderate band, and this level may signal weakening retention quality if a worsening trend persists, as a larger share of users may churn before fully monetizing, and cohort LTV could compress.
For investors, churn at 49.7% and YoY growth of 11.4% may correlate with less predictable recurring revenue and could imply lower CAC efficiency if sustained, as payback periods extend and re-acquisition needs increase.
Stable Reach With Emerging Retention Headwinds Across Mobile
Comcast’s mobile metrics point to steady MPI and resilient session growth that sit alongside mixed acquisition signals, where softer year-over-year downloads contrast with expanding MAU and DAU, suggesting breadth-led reach even as per-user engagement eases.
For investors, this combination of stable-to-slightly-positive momentum, breadth-driven usage, and moderate yet worsening churn may indicate a business balancing monetization support from rising sessions against mounting pressure on revenue durability and cohort efficiency.
